Thank your customers û like you mean it. When your employees conclude a transaction, they should thank the customer with a smile and a sincere ôthank you for à completed by whatever is appropriate for your businessö. Too often, customers received a rushed and barely civil ôThanks-Have-a-nice-day-Nextö. With large purchases, the verbal greeting should be followed up with a hand-written card û not just because it leads to increased referrals (which is does), but because it is the correct thing to do. Oh, and by the way, the word ôSureö is no way to respond when a customer thanks you. To many people in many parts of the world, this is dismissive and suggests you donÆt care. The correct phrase is ôYouÆre welcomeö. 4) Appearances do count! According got two independent pieces or research, nearly 90% of customers form an impression about how competent and reputable your company is based on what they see when they walk trough your doors. Preserve me from auto-attendant hell. Customers are becoming increasingly annoyed and frustrated with having to sift through a multitude of options and press numerous buttons û only to be told that the desired service can only be obtained through the companyÆs website. Worse is when the auto-attendant uses voice recognition û but doesnÆt ærecognizeÆ your voice. People want to connect with human beings; they donÆt want to listen to a long list of prompts. For hints on how to use auto-attendants effectively, please read ôThe top 5 new things people expect for good customer serviceö on our ReallyGreatInfo.com webiste. 5) Do what you say you will... when you say you will.
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